Our commitment to protecting your personal data — how we collect, use, and securely safeguard your information.
Six key approaches we practise to ensure your personal data is always protected.
All data transmitted between your device and lucky365 servers is protected by 256-bit SSL encryption — the same standard used by major banking institutions.
Lucky365 has never and will never sell or rent your personal data to any third party for marketing or advertising purposes without your consent.
An extra layer of security through two-factor authentication (2FA) ensures only you can access your lucky365 account, even if your password is compromised.
Your data is stored on servers protected by strict access controls, continuous monitoring, and automated backups to prevent data loss.
You have the full right to access, amend, or request deletion of your personal data at any time via your account settings or by contacting our team.
The lucky365 Privacy Policy complies with applicable data protection principles and is updated regularly to reflect regulatory changes and industry best practices.
By registering or using the lucky365 platform, you agree to the terms of this Privacy Policy. We encourage you to read this document in full so you know exactly how your data is managed by us.
Lucky365 takes the privacy of every member seriously. This Privacy Policy clearly and transparently explains how we collect, store, use, and protect your personal data when you use the lucky365 platform — whether through our official website, mobile app, or any of our customer service channels.
We are committed to ensuring your personal data is handled responsibly and in accordance with recognised data protection principles. This policy applies to all users who access or register an account at lucky365, including new and existing members.
If you have any questions regarding your privacy, our team is available to assist through our customer support channels, 24 hours a day, 7 days a week.
Lucky365 only collects data that is strictly necessary to provide you with a safe and quality service. The data we collect falls into several categories:
Lucky365 never collects sensitive data such as medical information, political views, or religious beliefs. We only collect what is strictly necessary to operate the platform's services.
| Data Type | Purpose of Collection | Required? |
|---|---|---|
| Name & Date of Birth | Identity verification, KYC compliance, age eligibility | Yes |
| Email Address | Account login, transaction notifications, platform communications | Yes |
| Phone Number | Two-factor authentication (2FA), security notifications | Yes |
| Payment Details | Deposit and withdrawal processing | Yes |
| IP Address & Device | Account security, fraud detection | Automatic |
| Game History | Transaction processing, customer support, auditing | Automatic |
The personal data we collect is used exclusively for legitimate and necessary purposes in operating the lucky365 service. The following are the primary purposes for which your data is used:
Lucky365 does not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. However, there are limited situations where data sharing may occur:
All third parties we share data with are bound by confidentiality agreements and must handle your data in accordance with the data protection standards set by lucky365.
We invest in robust security infrastructure to protect your personal data from unauthorised access, loss, or misuse. Our key security measures include:
While we take all reasonable measures, no system is 100% completely secure. We encourage you to use a strong password, enable 2FA, and never share your login credentials with anyone.
Lucky365 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of the lucky365 platform.
As a lucky365 user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You may request corrections to inaccurate or incomplete data via your account settings.
Under certain circumstances, you may request the deletion of your personal data from our systems.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another service.
You may request that we restrict the processing of your data while an investigation or review is in progress.
To exercise any of the above rights, contact the lucky365 customer support team, available 24/7. We will process your request within a reasonable timeframe not exceeding 30 working days.
Lucky365 retains your personal data for as long as necessary to fulfil the original purpose of collection, or as required by law. Generally:
Once the retention period expires, your data will be securely deleted or anonymised in accordance with lucky365's internal procedures.
Lucky365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or technological developments. Any significant changes will be communicated to members via their registered email or in-platform notification before the changes take effect.
The last updated date is always displayed at the top of this page. We encourage you to check this page periodically to stay informed about how we protect your information. Continued use of the lucky365 platform after any amendments to the Privacy Policy will be considered your acceptance of the latest version.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data by lucky365, please contact our team through the following channels:
Our team is dedicated to resolving every privacy enquiry thoroughly and in a timely manner. We take every complaint seriously and will keep you informed of investigation progress where necessary.
We protect your privacy with the latest technology. Register now and enjoy a safe, transparent, and exciting gaming experience with over 500,000 members across Malaysia.